Shipping policy

📦 Shipping Policy

At TRUE MATES, we’re committed to delivering your order quickly and safely.

🚚 Shipping Time

  • Standard Canada-Wide delivery: 5–7 business days

  • Carriers: USPS, DHL, FedEx, UPS, Purolator (chosen automatically for fastest delivery)

🔎 Order Tracking

Once your order ships, you’ll receive a tracking number via email so you can follow your package every step of the way.

⚡ Processing Time

All orders are processed within 1–2 business days before shipment.

📌 Notes

  • Shipping times may vary slightly depending on your location.

  • We are not responsible for customs delays or fees that may apply in certain countries.